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DWSD Damage Claims & Sewage Backups - Detroit Police Department

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We have experienced an extraordinary rain event, far beyond the designed capacity of the region's storm sewer system. The City of Detroit is committed to assisting residents affected by this storm. Please read this information carefully.

Start the process of cleaning or repairing your home

If you still have standing water in your basement that you believe is an immediate health hazard, DWSD will send a city or contractor crew to your location. Please make sure to indicate this on the online form or when you call 313-267-8000.

If you can, get your basement cleaned and sanitized now. 

If you are a senior or disabled and need help clearing debris from your basement, we will have volunteers to assist you. Please indicate if you are a senior and/or a person with a disability on the online form or when you call DWSD at 313-267-8000.

If you have bulk items from the flood damage, you can put them out immediately. We have 15 city crews on the streets picking up those items as fast as we can. You will not be ticketed for leaving storm-related debris out at your curb.

Cleanup Assistance

Volunteers are needed to help with the cleanup efforts. If you are willing to help your neighbors clear out their home, please fill out this form:

Start the process of filing a claim

The City of Detroit will make every effort to assist residents including helping with possible reimbursement through the federal government. If your property has flood damage, you may be able to get reimbursement. You can file a claim locally with DWSD and we will be able to file with FEMA if a presidential declaration of disaster is issued.

Submit the claim using this online form or call 313-267-8000 if you need assistance completing the form.

It is very important to document your losses with photos of the flood damage and receipts related to cleaning out your basement and repairs. If you have insurance, you should file a claim with your insurance company immediately.

DWSD damage claim information

Under state law, you have 45 days to file a claim with DWSD (August 10). However, this was an historic rain storm and backups in most cases are not likely due to a local sewer system defect. We will use your claim information to jump start your FEMA process if Presidential disaster declaration is granted.

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DWSD Damage Claims & Sewage Backups - Detroit Police Department
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